Refund Policy

At CV Resume Experts, every order involves time, consultation, writing, editing, and customisation. Because our services are personalised digital services, refunds are considered only in limited circumstances.

1. General Principle

Refunds are not automatic. Each request is reviewed on a case-by-case basis depending on the stage of work, nature of the issue, and the service already delivered.

2. When a Refund May Be Considered

A refund may be considered in situations such as:

• Duplicate payment made by the customer
• Order cancelled before any substantial work has started
• Service cannot be delivered by us for operational reasons
• Clear non-delivery of the purchased service
• Exceptional cases where the delivered work is materially inconsistent with the agreed service and the issue is not reasonably resolved through revision

3. When Refunds Will Normally Not Be Granted

Refunds will ordinarily not be provided where:

• The customer changes their mind after placing the order
• The customer fails to provide required information on time
• Delay is caused by customer non-responsiveness
• The order has already been delivered substantially or fully
• Dissatisfaction is based on personal preference after reasonable revision opportunity has been provided
• The customer secures no interview, no job offer, no admission, or no external result
• The customer has used, downloaded, or substantially benefited from the delivered service
• The request concerns services outside the original agreed scope

4. Partial Refunds

Where some work has already been completed, we may, at our discretion, offer a partial refund instead of a full refund, after deducting reasonable charges for work already performed.

5. Request Window

6. How to Request a Refund

Refund requests must be sent to:

📧 cvresumeexpertss@gmail.com
Subject: Refund Request

Please include:

• Your name
• Order details
• Payment details
• Reason for requesting refund
• Supporting screenshots or documents, if any

7. Review and Processing

We aim to review refund requests within a reasonable time. If approved, the refund will be processed through the original payment method wherever possible. Processing time may also depend on banks, payment gateways, or intermediaries.

8. Chargebacks and Payment Disputes

If a customer initiates an unjustified chargeback or payment dispute after receiving service, we reserve the right to provide order records, communication history, and delivery evidence to the payment processor or relevant authority.